Management needs work - Customer Service Representative Sunbasket Employee Review

Sorry to hear that your experience within Sun Basket's Customer Service team has been less than positive of late. Please know that we value all you have given the company thus far, and that we consider the Customer Service team an integral part of our company. The explosion of growth in January took everyone by surprise and it would not be controversial to say that we were caught flat-footed. We have responded by hiring more people for the team, but training and development took time to catch up to the higher volume. It is our hope that with the team scaled to the proper size, the burden on each individual representative will lessen. We are also hiring more managers so that the rep to manager ratio will improve and we can continue to provide support to our veterans who have been shining bright since we were a 100 person west-coast only operation. In summation: we hear you, and are working on improving things. Hopefully, our efforts will be successful.