Dark Hole - Server Sugar Factory Employee Review

2.0
Sep 5, 2017
Recommend
CEO approval
Business outlook

Pros

-Great tips on busy and well-managed night -Auto-grat on large parties -Flexible scheduling -Some great team-members

Cons

-Disorganized/No consistency -Favoritism -Drug and alcohol use with upper management and staff -Food orders often wrong and chef will refuse to admit/remake -11 hour shifts (until 4a) without breaks -75% are complaining and miserable because of job frustration. I always hear "I hate this place so much." Never been in a place where so many people are so defeated by their jobs because they aren't set up to succeed by management. -Rude clientele that "don't believe" in tips and come to get things for free -Hours of post-shift sidework -Passive-agressive managment -Mgmt expects you to work on a moments notice -Poor communication on every level -Unprofessional attitudes -Constant flirting and inappropriate relationships on every level -If an inappropriate song plays half the bill will be comped -Constant comps due to kitchen errors (or other things out of your control) -Always apologizing due to kitchen errors (or rude hosts or loud music or other things out of your control) -Very high turnover rate -Never receive right amount for BEOs. Double tax -Money is always missing from checks. People don't answer when you ask why Something ALWAYS goes wrong. Its always something.

Explore other reviews about Sugar Factory

5.0
Feb 4, 2025
Recommend
CEO approval
Business outlook

Pros

Miss the culture of the environment.

Cons

Hopefully they will expand to DFW

1.0
Feb 3, 2026
Recommend
CEO approval
Business outlook

Pros

Coworkers were the best thing

Cons

Bad managentment Steals tips takes 17% from us

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