Truthfully... - Call Center Agent Success TMS Employee Review

2.0
Sep 15, 2022
Recommend
CEO approval
Business outlook

Pros

Every workplace has pros and cons, but it's difficult to overlook the cons of Success. Perhaps that's why this company has high employee turnover. While helping people suffering from mental illnesses is rewarding and good people work for Success, you get the sense that this company cares more about profit than people, including its employees.

Cons

You're expected to work all year long and made to feel guilty for wanting/needing to take time off. Also, PTO here is minimal and accrues very slowly. Just because you're working in mental health, doesn't mean that employees don't need PTO. Should questions/concerns be brought to management, one may be met with toxic positivity or a passive-aggressive/inappropriate response. Regarding the work, one is expected to try and "convert" people who inquire about general psychiatry to become TMS patients. While this isn't every person who inquires, it promotes anxiety while working these inquiries, especially given these people are looking for help. It's already difficult enough trying to find mental health professionals - the last thing people need is someone pushing TMS in a sales-like way. While there are pros to working here, it's important to not ignore/deny the cons/red flags of Success and to look after yourself if you choose to work here.

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Success TMS Response
3y
Thank you for taking the time to review us, we have taken note of your points. A few things of note, our PTO is industry standard, & we take the qualifications/criteria to start TMS treatment very seriously. We are eager to treat as many people as possible because we understand how life saving this treatment can be. We hope this has addressed some of your concerns & wish you luck in your future endeavors.

Explore other reviews about Success TMS

5.0
May 9, 2024
Recommend
CEO approval
Business outlook

Pros

Pay is decent and job is rewarding. Ability to get pay increases. Full time hours.

Cons

Repetitive. Not a lot of room for growth.

2.0
Feb 27, 2025
Recommend
CEO approval
Business outlook

Pros

Rewarding and good patient experience. Good intro to communicating w patients and note taking.

Cons

Poor management and poor work home life balance.

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