Pros
The job is not too difficult if you can handle fast paced phone calls with some common courtesy and moderate computer skills. They are pretty flexible as regards your shift, what days you can work. Coworkers and management alike are all very nice and for the most part pleasant to work with.
Cons
No benefits, no raises, no advancement. Most positions are filled by temps and they are never fully hired. There are too many managers, too little consistent direction, and the rules and call flow instructions are constantly changed for the worse. People that never take calls themselves will pick apart every aspect of your calls. You will constantly be apologizing to customers for the actions of others in the company. You will constantly file customer complaints that seem to disappear into the void without any sort of follow up. There is a reason they hire 50+ people each season and within a month only have a dozen left. They set the bar very high, which is fine- but they constantly introduce new protocols and procedures that serve little purpose other than to make things more difficult for the CSR. Couple that with setting arbitrary limits on call times and you get a recipe for frustration. The job is very demanding. Each call from beginning to end is supposed to take less than 6 minutes- this includes all data entry and protocols followed. Any personal time is monitored- bathroom breaks, grabbing a drink, etc- they keep track of every second you are not available to take a phone call. It is a shame, when I first started there it wasn't so bad. I have chosen not to go back to Suburban Propane because the fast food place down the street is literally paying more. How absurd!