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      Employee Review - Math and Computer Science Tutor StudyGate Employee Review

      5.0
      May 26, 2021
      Math and computer science tutor
      Recommend
      CEO approval
      Business outlook

      Pros

      1. The platform is simple to use and fully optimized 2. There's a good training for new tutors before the tutor begins work 3. There a good sense of Management and user support (both for tutors and students), and response to queries is timely. 4. Bidding is easy and transparently managed 5. Terms of work are clear 6. Towards the end of the semester, work is usually good.

      Cons

      1. The 14 day delay in payment is quite long 2. In cases of Student complaints, StudyGate needs to listen to both sides (Tutor and Student) and decide fairly

      avatar
      StudyGate Response
      4y
      Hey there, grateful for this feedback, especially the advice to management. In general we are looking for pointy tutors that possess a narrow area of expertise that they can execute on within StudyGate. Once they've proven themselves capable there, we usually open up to other subjects. For more information: https://www.studygate.com/tutor-help-center/faq/tutor-faq/subject-approval/ The 14-day delay is part of our refund policy. It is in place to protect students as well as tutors. Once the question is closed, it doesn't get changed or re-opened for a refund even if the student complains. For more information on the 14 days pending approval window: https://www.studygate.com/refund-policy In general, we prefer not to get involved with disputes. If the tutor and student are unable to resolve, we will judge answers provided according to the StudyGate refund policy. We also provide content in the tutor help center on how to avoid and resolve disputes: https://www.studygate.com/tutor-help-center/knowledgebase/avoid-disputes/ https://www.studygate.com/tutor-help-center/knowledgebase/what-to-do-when-a-question-is-in-dispute/ Grateful for your feedback overall, we will double down on the pros you mentioned and work to make 2022 our best year yet!

      Explore other reviews about StudyGate

      5.0
      Apr 4, 2020
      Tutor
      Recommend
      CEO approval
      Business outlook

      Pros

      User friendly platform with good tutors to help students. Quick support provided by team for both tutor and students.

      Cons

      Students don't approve answer and so tutor has to wait 14 days for payment.

      avatar
      StudyGate Response
      5y
      Hey there, thanks for this feedback. I started a simple YouTube channel where I walk around the city and share how about how to best use this platform. I also made a blog and a tutor help center. My goal is quick success for competent tutors by connecting them with students that need help in the tutor's expertise. Regarding the cons, I really appreciate your pointing that out as I hear it a lot. We set 14 days because some of our students need to crosscheck SG answers before approval. Tutors are free to request a review from students beforehand, and that would close out the question as well. We post help articles for how to navigate that process. For more information on the topic, check out this video: https://www.youtube.com/watch?v=foBNoowN5jw
      1.0
      Mar 17, 2020
      Tutor
      Recommend
      CEO approval
      Business outlook

      Pros

      Good motivating emails which are not related to work are sent every now and then.

      Cons

      1)A nano-tutoring website with hardly 20 students which only thinks about its own profits rather than thinking about the tutor’s hardwork. 2)Delayed payments->The tutor gets the chance to withdraw the payment after 14 days incase the student doesn’t dispute the answer. Once the withdrawal is requested, it takes further 2 weeks to get the money to your paypal. It takes a month to get the payment for 1 answer and that too with a deduction of $20-$30 3)The only company which gives students around 14 days to accept or reject/dispute an answer. The students are basically Chinese students looking for free answers. They post the question, get the answer, dispute the question and eventually get the answer along with a full refund of their payment and the tutor gets nothing for his/her hardwork.

      13
      avatar
      StudyGate Response
      6y
      Hello, thank you for your feedback. To address your points, the emails we send are related to the bid process. We treat homework help as a strategy to be refined, so I’m really glad you at least found the content encouraging! We don’t use the term nano-tutoring on our site, but we are a safe space for students who wouldn’t feel comfortable asking questions at their local institution. We want to be a part of each student’s success story. Our take on the 14 days for payment is that tutors are in charge of their accounts. If tutors answer on time, correctly, and establish trust with the student, then the student will approve the answer quickly. Otherwise, our view is that the student has the right to wait. If a student disputes a question, we’d prefer not to mediate at all as it is the tutor who has a reputation to maintain via the platform. But if a student is not treated respectfully and fairly, StudyGate will make it right. Finally, I’m sorry there was a payment delay to your account. I’d be happy to discuss this further offline so that we can resolve any missing or delayed payments. Again, I appreciate your taking the time to critique how we’re doing, we’re busier than ever and eager to improve! –Jacob Hallman
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