2.0
Sep 13, 2021
Former employee, less than 1 year
Austin, TX
Recommend
CEO approval
Business outlook
Pros
I had a great manager and team. I felt like my manager always had my back - a unique situation for SF. Also, I got a $500 WFH stipend. The 40% discount isn't bad if you like the clothes.
Cons
I would not recommend CX to anyone. I found the KPIs out of touch with reality - possibly to keep employees on their toes and ready to be put "on a plan" at any time then fired. Most of the simple tickets are outsourced overseas so Austin CX is stuck with disappointed and angry clients. Not fun to work weekends and be pushed to sign up for holidays. Also it's not fully remote. You have to stay within 50 miles of Austin.