Pros
The one positive of my time at Stitch Fix was my immediate supervisor (Team Lead) who was genuinely empathetic about the chaos and constant changes. She had to do her role and follow the script at times, but she was always candid in monthly Touch Base.
Cons
I have been a stylist with Stitch Fix for 4 years. When I first started, it was a great job. I wanted to work 25 hours/week and was guaranteed those hours. They pay rate was competitive for the region and I was able to balance my work/life priorities by working early mornings, over nap times, and late into the evenings. After the company went public, things started to shift. Shareholders demanded a faster "Fix Per Hour" output by stylists. They also rolled out new pilot programs and stylists were frequently placed into various tests where we had limited access to inventory, new metrics, or different standards than our fellow stylists. Throughout this time, inventory took a huge nose dive. There was "sweater gate" - an entire winter where we had no sweaters available, we lacked basic pieces like work pants and long sleeve shirts. Then came summer and the white denim never arrived. Shorts were in extremely limited capacity. We were constantly told to "get creative" and "show your Stitch Fix grit." No one ever acknowledged that our job was basically impossible due to the lack of inventory, constant technical glitches, and lack of vision and leadership by upper management. Once Covid hit, they started cutting hours and no longer guaranteed that you could work the schedule you submitted. We would get 1-2 days notice that our hours were cut. Sometimes, we'd get an email in the middle of the day saying all the Fixes are gone and you need to clock out. The spring clothes never arrived. Clients complained that were were sending them the same over-priced pieces, and the cycled continued on for the next 18 months. All the while, a toxic culture of positivity has been running rampant throughout Stitch Fix management. Our message boards were deleted and rebuilt in small, monitored groups. Anyone who even questioned a management decision or noted the obvious lack of inventory was immediately disciplined or "coached" on having a "growth mindset" and showing our "Stitch Fix" grit. The communications we received were borderline abusive. It was all about mind games and buying into the toxic culture. You were not allowed to speak out. If you value your own self worth, if you think it's not to difficult to predict that people want shorts in the summer and sweaters in the winter, do not work here. YOU are worth so much more than Stitch Fix will ever understand.