Pros
You work with a globally recognized brand: STIHL. That gives stronger credibility on your CV than a small unknown local company.
Cons
Cons of Working as an After-Sales Service Manager at KENZA STIHL Tunisia You become responsible for problems you did not create. Bad repairs, delayed spare parts, supplier issues, technician mistakes, client complaints — everything eventually lands on your desk. Customers contact SAV when they are already frustrated. You deal more with conflict than appreciation. Operational stress can become constant: urgent breakdowns machine downtime pressure from management pressure from clients technicians calling in sick stock shortages In Tunisia, many companies use the word “manager” without giving real managerial power: no decision authority limited budget weak systems understaffed teams So you carry responsibility without control. Career ceiling can appear fast. If the company structure is small, you may stay stuck in the same role for years with only small salary increases. After-sales management is often undervalued internally. Sales teams usually get more recognition because they bring revenue directly, while SAV is viewed as “fixing problems.” Work-life balance can become bad during peak periods: emergency calls weekend issues late follow-ups constant WhatsApp communication You may spend more time managing people than working technically. Some technicians resist discipline, procedures, reporting, or accountability. Managing human behavior is often harder than repairing machines. If the company lacks proper spare-parts logistics, you become the face of delays even when the issue is outside your control. The experience may become too niche. If most of your work is limited to small-engine equipment, it may not translate as strongly as heavy industry, automotive, or industrial maintenance experience abroad. Salary risk: In Tunisia especially, technical management positions sometimes demand: high responsibility long hours availability at all times while paying only slightly more than technician-level roles. The main danger is this: You can become operationally exhausted while thinking you are “building management experience,” when in reality you are just absorbing chaos every day without meaningful progression.