Shambles - Project Manager Stevens Traceability Employee Review

Company van, tools and equipment all good.

Low wage for the industry. Terrible management. Promoted people they shouldn't have. No concept of locations or timings for field service workers. Would tell customers you would arrive for 7am but lived 3/4 hours away before confirming with you. Would often ask you to stop by a breakdown "on your way home" but job was always miles away in the wrong direction when you were already 2+ hours from home at 4pm, because "it looked close on the map." Engineers were great, lots of the other workers worked hard and treated everyone well. Unfortunately upper management ruined it for most people.

Commission on sales were good. Company vehicle and tools all provided and good Options for the job and work required, as well as phones and laptops. Field service staff all very good and friendly. The software team very good and helpful. Competitive salary for the work. Training is good.

Office staff have no clue what they're doing half the time. Ask you to pop in somewhere nearby after completing a job - but it's hours in the opposite direction from your home and you've already got 3/4 hours drive home at end of the day. Went really downhill during pandemic. Staff turnover really high in lots of departments, so constantly people in training who aren't really sure what they are doing. Management are bullies. Be little people and try to gaslight you if you raise concerns. Lots of good people left due to this which is frustrating. They named a toy rat in the office after a colleague who left and make jokes about it all the time so who knows what they say when engineers aren't in the office.