Pros
The mission is meaningful, and many of the people doing the day-to-day work genuinely care about students, instructors, and outcomes. There are talented, committed employees who work extremely hard to keep programs moving and protect the student experience.
Cons
The workload is not sustainable, especially for people in operational roles who are expected to absorb constant changes, urgent fixes, and expanding responsibilities without adequate staffing, training, or support. There is often a gap between the company’s stated values and how employees are treated when they are overwhelmed or raising legitimate concerns. Leadership can rely heavily on employee dedication while failing to provide the structure, capacity, or communication needed to make the work manageable. This creates burnout, unclear accountability, and a feeling that the people closest to the work are carrying the consequences of poor planning.