Don't be fooled. - Debt Advisor - Client Support StepChange Debt Charity Employee Review

Thank you for taking the time to share your feedback with us. We appreciate your honesty and sorry to hear of the challenges you've highlighted. It's important to us that our employees feel supported and valued, however we're sorry to hear you feel we have missed the mark here. We announced a pay increase for our colleagues from January 2024, however ,we're sorry to hear you feel we have not given clear communication regarding the pay reward. Please do get in touch with us at tellusmore@stepchange.org so we can investigate your comments further. Our colleagues' wellbeing is a top priority, especially considering the high volume of calls they handle daily in addition to calls that are more challenging than others. We are committed to ensuring that they feel supported in their roles, including support given with our employee assistance programme with 24/7 access to counselling, health screenings and more. We take your comments seriously and would like to address your concerns directly. Please do not hesitate to reach out to us at tellusmore@stepchange.org so we can discuss your feedback further. Your insights are valuable to us, and we're committed to continuously improving our workplace environment for all our employees.