Pros
Historically this is a business which has been close to it's customers, focussed on quality products and strong relationships. At the core the clients/recipients of the products were the focus of the business and reward was seeing the improvements made to vulnerable peoples lives. Sadly the past tense is deliberate.
Cons
Too many to list. The current Managing Director cannot stabilise the organisation with a clear strategy. Having only been in post a few months the organisation has suffered multiple restructures and massive cuts in staff losing the most talented individuals who made the company what it was. Customers are equally unimpressed and are walking away en mass. The company culture has shifted from a team focussed proactive culture to a heavily hierarchical organisation where each and every task is dictated from the top with no reward for exceeding expectations. Employee's are reprimanded for the slightest mistake and see no reward or gratitude for efforts expended. The net result of this oppressive culture is employee's no longer being proactive but hiding and simply carrying out their assigned tasks. This is inclusive of the management team who are given their duties weekly and really have no impact from a managerial perspective. Threats over employment status are held as a means of control over the team and any voice of challenge, no matter how pleasantly positioned is met with retribution, usually removal from the organisation. I would struggle to find any positives for this organisation in rapid decline. Employee's and customers are dissatisfied and service and product quality are being sacrificed to try and revert the financial position.