Pros
No such ever never expect from this organisation
Cons
1. No proper shift management – Shift requests are ignored completely. Employees are forced into schedules that disrupt their personal lives and health, without any discussion or concern. 2. Lack of humanity from leadership – Team Leaders (TLs) and Managers do not treat agents with dignity. You are treated like a machine, not a human being with feelings, needs, and a life outside of work. 3. Forced overtime without compassion – Employees are pressured into working overtime whenever the company demands it, regardless of personal emergencies, health issues, or family needs. Saying “no” feels like a crime. 4. Mental health is destroyed here – Every day feels heavier than the last. The constant pressure, lack of respect, and absence of appreciation slowly drain your confidence and happiness. You start questioning your worth. 5. No value for your sacrifices – No matter how hard you work, how many extra hours you put in, or how much you sacrifice your personal life, you will never be appreciated. Your efforts are invisible. 6. Feels like slavery, not employment – This is not a place where you grow as a professional; it’s a place where you lose yourself. Every morning, I woke up feeling like I was walking into a prison instead of a workplace. Final Thoughts To those searching for jobs — I beg you, please do not choose this company. You will not find respect here. You will not find growth here. You will not find happiness here. You will only find exhaustion, disappointment, and regret. No job is worth losing your dignity, health, and peace of mind. I left not just to find a better job — I left to save myself.