Working from home is not enough incentive to stay - WAH Universal Agent Startek Employee Review

1.0
Feb 16, 2014
Recommend
CEO approval
Business outlook

Pros

Working from Home is the only positive thing about this job.

Cons

The rules change on a daily bases.You cannot get a clear answer from management. Don't even bother with the HR dept in Cincinnati. They have no idea on what they are doing. The computer and phone systems keeps crashing. My system has been down for days at times and I don't get paid for their problems. They have shift bids about every 4 months and make up new rules on how you can qualify for a better work shift. There is nothing positive to say about this company. I doubt if they will be around much longer. Run the other way if they offer you a job!

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5.0
Jan 22, 2026
Recommend
CEO approval
Business outlook

Pros

The team was very helpful Open door policy Training was great

Cons

When business slowed down we were released from the phones, so we did not get to work full 8 hours

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