Glamorous but exhausting - Luxury Sales Representative Starpower Employee Review

2.0
Jan 17, 2020
Recommend
CEO approval
Business outlook

Pros

Very possible to make a lot of money here. You are properly rewarded based on your sales, unlike most places.

Cons

The training is horrendous. Virtually no effort to teach you anything. Your best bet to learn is to shadow someone, which isn’t bad, but considering my previous job went out of their way to let me know what there is to know, this method is typically unfulfilling and comes with a lot of pressure. At starpower, there are a million and one things to know, and I’ve only been exposed to 100 of them. And I’m not referring to sales techniques. I’m referring to annoying details and random yet PIVOTAL factoids that will bombard you on nearly every transaction, interaction, and walkthrough. All it takes is one missed piece of information as simple as a wrong button or a missing cable and a smooth sailing sale and installation can suddenly become a nightmare. I’m willing to accept my faults, but so many of my faults were from simply not knowing what I was doing was wrong. I once literally had to change a mount for a 65” TV because the mount I originally put on the order wasn’t big enough... even though the mount said it can do TV’s up to 65.” I wish I was kidding, even an installer agreed how misleading that is. You are your own boss here which starts out nice until you realize how much help you’ll need, but I since I was hired, I’m constantly thrown out of the nest before I learned to fly. I was told I have a long time to get to speed, but that hasn’t been true. I’ve addressed my issues multiple times to the higher ups and every time, nothing came of it, which was the worst part. Their success seems more important than my success.

Explore other reviews about Starpower

5.0
Dec 20, 2025
Recommend
CEO approval
Business outlook

Pros

Great people, Great Opportunities, Awesome Environment

Cons

The owners do not feel that they have anything that needs improvement

3.0
May 13, 2024
Recommend
CEO approval
Business outlook

Pros

Access to luxury goods, decent client base in DFW, decent employee discount.

Cons

Lowest standard commission rates in the industry for this kind of position. Management that hasn't changed since the 90's and runs every project like a car lot. The goal isn't to honestly sell to clients creating a legit business. It's to hide as much information from them as possible, hoping they don't ask about forced warranties and over priced labor. Margins are high and go straight to the dishonest CEO and upper management. Worst is, they hire quality salespeople leaking from the rest of the industry, have them make a great book of business, then fire them on chalked up reasons in order to collect all the commission they WOULD have made. Employee contract means you don't get paid until after every item on an order is delivered, signed and invoiced, which can take weeks because of the slow, understaffed processing team, who half the time give the salespeople crap for more chalked up reasons to stall payouts.

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