Great place to work - Payments Team Leader Starling Employee Review

4.0
Dec 1, 2024
Recommend
CEO approval
Business outlook

Pros

Collaborative Work Environment The team culture at Starling is supportive and inclusive, with a focus on collaboration across departments. There’s a strong sense of teamwork and shared goals, making it a positive place to work. Growth and Development Opportunities Starling offers ample opportunities for career progression. With mentorship programs and a focus on internal promotions, employees are encouraged to develop and advance their skills. Work-Life Balance The bank offers a flexible work environment, allowing for a healthy balance between work and personal life, especially with options for remote work and flexible hours. Innovative and Fast-Paced Being in the fintech industry, Starling is at the forefront of innovation, which makes the work exciting and dynamic. The pace keeps you engaged and constantly learning. Supportive Leadership The leadership team is approachable, and many managers encourage open communication. There’s a genuine effort to foster a positive work culture.

Cons

High Workload During Transitions Some teams may face periods of high workload, especially during transitions or when additional tasks are added to their responsibilities without clear timelines for duration. Lack of Cross-Team Support Occasionally, inter-team collaboration and support can be inconsistent, especially when teams face challenges or take on additional work. This can create feelings of imbalance. Frequent Changes in Processes With Starling being a fast-growing company, there are often shifts in processes, which can sometimes feel disorganised or unclear, leading to extra effort in adapting to changes. Limited Tracking and Accountability There is sometimes a lack of effective systems in place to track individual or team performance, which can make it harder to assess productivity and hold teams accountable. Communication Gaps While leadership is generally approachable, at times there can be gaps in communication, particularly when it comes to managing expectations or clarifying important updates across departments.

Explore other reviews about Starling

5.0
Jan 15, 2023
Recommend
CEO approval
Business outlook

Pros

Amaizing people Good benefits Flexible working hours

Cons

There is nothin I can think of at the moment.

1.0
Apr 24, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It is a strong platform and the customer is clearly important to the business. There are also good, hard-working people across the team who care about doing a good job and stay professional despite the environment.

Cons

The problems in finance come from the very top. Too involved in day to day detail, do not give people enough room to do their jobs, and create an environment where people do not feel comfortable speaking openly, questioning decisions or raising concerns. The culture feels controlling and very low trust. Pressure is high, but support often feels very weak. Good and respected people have left, and that says a lot about the current environment. People who work hard and add value do not always feel properly supported. The day to day approach creates uncertainty and stress where it should create clarity and confidence. There is also a gap between what the top tier in finance says and what people actually experience. Talk about empowerment, wellbeing and positive culture does not match the reality. If those things matter, they need to show up in everyday behaviour. Too often, it feels like image over any substance. Overall, trust is very low, morale is poor, and open discussion does not feel encouraged despite employee survey feedback.

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