Supportive management for AI, but outdated tech stack - AI Chief of Staff Stark Carpet Employee Review

The team I interacted with in Marketing, E-Commerce, Leadership, and Support functions were complete professionals through and through. They are a smart and driven bunch completely focused on creating amazing customer experiences. They work as a team, supporting each other, and communicating clearly to hit both goals and timelines. Leadership lays out clear expectations and shares business results with transparency.

None to speak of. It was truly an positive experience from the hiring process on.

Stark has a good reputation within the industry, so most designers will engage... not incredibly hard to get appointments

The prospecting process is fundamentally broken. While there is a CRM in place, it’s rarely used properly. The showroom manager seldom updates account assignments, and account managers rarely log emails, calls, or meaningful activity. As a result, when someone uncovers an account that hasn’t been touched in years and successfully re-engages the client, another rep can easily claim they’ve been actively managing the relationship all along. The current system disproportionately benefits long-term employees while also reducing the need for management oversight and accountability leadership.