Look before you leap - Customer Support Manager Starburst Employee Review

2.0
Sep 19, 2023
Recommend
CEO approval
Business outlook

Pros

Lot of sharp people work here.

Cons

Company culture is very cut-throat, but to the theme of Star Wars. Poor planning and poor execution led to multiple rounds of layoffs. No 401k match

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Starburst Response
2y
We appreciate your feedback and are thrilled that you recognize the talent of your colleagues. We equally appreciate you sharing your thoughts on our areas of opportunity. Our goal is to foster a positive and supportive company culture, and we're continuously working to improve in this area. We understand the challenges our teams have faced, and we're committed to driving positive change as we navigate through growth. We value your continued support and look forward to continuing this journey together!

Explore other reviews about Starburst

5.0
Jan 20, 2026
Recommend
CEO approval
Business outlook

Pros

While we experience the typical challenges of a growing startup, leadership at Starburst is deeply committed to learning, evolving, and improving across the board—from product to culture. I’m proud to be part of a company where your voice matters and you’re trusted to make an impact.

Cons

As with any startup, priorities can shift quickly, and you need to be comfortable adapting and pivoting. It’s not necessarily a downside—just the reality of working in a fast-moving environment.

1.0
May 25, 2026
Recommend
CEO approval
Business outlook

Pros

Great people across all company functions Excellent Engineering org Great reference customers

Cons

High Attrition of exceptional talent Micro-management culture Poor Sales and Marketing groups Constant change in Product strategy

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