Pros
The customers and the colleagues (asides from senior management/executive team) were best part of working for this company.
Cons
Once upon a time, the company was an industry leader in hospitality technology but is now antiquated and often referred to by customers as a dinosaur. Customers accuse the company of "selling the dream" and falling far behind the competitive set rather than actually bringing them innovation in keeping with industry trends and demands. The company culture was one of empowerment and positivity. This is no longer true and the changes that began a few years back have taken a downward spiral with the direction and vision of the new parent company (Jonas) that acquired Springer-Miller from Par. The culture became less focused on empowerment of team members to better serve customers and rather promoting behaviors that directly conflicted with the core company value of Integrity.