Leadership issues - Customer Success Spring Health Employee Review

2.0
Sep 20, 2019
Recommend
CEO approval
Business outlook

Pros

Solid recruitment led to really good employees; "move fast and break things" is the mantra, so you get to learn how to move really quickly in a young company. Business model is solid and clients are treated really well.

Cons

Leadership style of the CEO caused brilliant people to leave because of unrealistic expectations and inability to work with people. Turnover is about >50% under this management team. We had some senior hires that made complete sense, but they left in due course.

avatar
Spring Health Response
6y
Thank you for taking the time to share such thoughtful feedback; we appreciate the work you did to help us accomplish our mission to eliminate all barriers to mental healthcare. I agree with your feedback and we’re taking the necessary steps to further evolve to make sure sure this is a great place to work. We really pleased on how the team has continued to grow, as we now have 30+ employees and extremely low turnover.

Explore other reviews about Spring Health

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

I received payment on time.

Cons

No cons. Just moved on.

2.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Definitely some smart and dedicated co workers. Remote work was nice but they are trying to get rid of it too.

Cons

Company tries to be a FAANG without the pay or proper career structure. You are never doing good. Leadership is out to save themselves before anyone else. Quick to pass blame down. It was honestly a very toxic work environment. Wouldn’t be surprised if someone sues the company from how leaders speak to ICs. Poor manager training leads to unprepared managers. There was a first time manager in engineering who had almost everyone on his team quit, never had a single IC under them promoted and the manager still got a hefty promotion. Very clear that company’s priorities are not in the interests of employees.

3
See reviews by: Helpful|Rating|Date|All