Favoritism runs rampant - Customer Care Representative Spokeo Employee Review

1.0
Aug 21, 2015
Recommend
CEO approval
Business outlook

Pros

Catered lunches, casual dress, fun sponsored work activities, and good health benefits.

Cons

Working customer service for Spokeo is tedious, most customers are very angry and it is very difficult to do the necessary steps for your quality assurance scores when you can barely get a word in edgewise with a customer. Also this place is a breeding ground for favoritism. People rarely get promoted on actual skill, it's mostly how popular they are amongst upper management. A lot of people get special treatment. For example rules would be bent for certain employees while others would be reprimanded and even fired for the same exact action. Also a lot of the upper management talks serious garbage about their employees. I heard supervisors say horrific things about co-workers.

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5.0
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Pros

Good company culture and good people to work with.

Cons

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1.0
Nov 26, 2025
Recommend
CEO approval
Business outlook

Pros

I worked on the email team a millennia ago, not sure if it still exists today. It was a fun job not answering calls. Very small biannual raises, maybe a quarter or two increase an hour. They reward seniority and tenure. Actually, it's one of the reasons why I left, couldn't stomach seeing some of the leadership day-in-day-out. One of the team leads couldn't contain his energy whenever he was provided attractive female customer service agents to supervise, tried to put on alpha-ish displays and wore small tight shirts. Kind of created a weird aggro morale for his team, even promoted several times up to executive office for some reason. BUT thankfully, my coworkers were awesome!! This was definitely a temporary job for someone in between careers, there were lots of unique personalities, lots of snacks, company events, so I'd say the morale team (yes one of those existed) did a pretty good job.

Cons

Whoops, just read the above

2
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Spokeo Response
6mo
Thank you for sharing your recollections; we are sincerely sorry that aspects of your experience, particularly around leadership conduct and growth opportunities, left a poor impression. Though much has changed since those early days, your account reminds us that culture is shaped not only by policies but by daily behavior. We’re glad the camaraderie and community you found among coworkers offered some balance, and we’ve since strengthened our leadership expectations, feedback channels, and development practices. We remain committed to fostering a workplace where respect and fairness are constant.
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