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      Spokeo

      Engaged employer

      Spokeo reviews

      Expect a lot of angry "customers" wanting their money back. - Phone Administrative Spokeo Employee Review

      3.0
      Apr 3, 2021
      Phone administrative
      Recommend
      CEO approval
      Business outlook

      Pros

      Catered lunches, nice location, generally very friendly and upbeat managers.

      Cons

      After the month-long training process, you'll learn that 90% of the job is really just dealing with people calling in to cancel their "subscription" and wanting money back for a product they never intended to purchase but were misled by the deliberately unclear wording and layout.

      avatar
      Spokeo Response
      5y
      Thank you for taking the time to leave a review. At Spokeo, we value our Customer Care Team and we view their award-winning service as part of the overall product experience. Working on the frontlines, our team connects with our users directly and we appreciate that it can be challenging sometimes. Our training program is designed to equip our team to feel prepared and supported for all scenarios. These scenarios can vary from acting as a search expert, recommending the perfect solution, and everything in between. In addition to this, our Customer Care Team has been serving as the voice of our customers, passing our customers’ feedback directly to our product team. Many product improvements have originated from this very process. With this in mind, our goal is to always recruit and hire top talent and we hope that all of our team members will find success in their role. Thank you again for your feedback!

      Explore other reviews about Spokeo

      5.0
      Nov 10, 2025
      Data analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company culture and good people to work with.

      Cons

      401k matching stops and less bonus.

      1.0
      Nov 26, 2025
      Email support
      Recommend
      CEO approval
      Business outlook

      Pros

      I worked on the email team a millennia ago, not sure if it still exists today. It was a fun job not answering calls. Very small biannual raises, maybe a quarter or two increase an hour. They reward seniority and tenure. Actually, it's one of the reasons why I left, couldn't stomach seeing some of the leadership day-in-day-out. One of the team leads couldn't contain his energy whenever he was provided attractive female customer service agents to supervise, tried to put on alpha-ish displays and wore small tight shirts. Kind of created a weird aggro morale for his team, even promoted several times up to executive office for some reason. BUT thankfully, my coworkers were awesome!! This was definitely a temporary job for someone in between careers, there were lots of unique personalities, lots of snacks, company events, so I'd say the morale team (yes one of those existed) did a pretty good job.

      Cons

      Whoops, just read the above

      2
      avatar
      Spokeo Response
      6mo
      Thank you for sharing your recollections; we are sincerely sorry that aspects of your experience, particularly around leadership conduct and growth opportunities, left a poor impression. Though much has changed since those early days, your account reminds us that culture is shaped not only by policies but by daily behavior. We’re glad the camaraderie and community you found among coworkers offered some balance, and we’ve since strengthened our leadership expectations, feedback channels, and development practices. We remain committed to fostering a workplace where respect and fairness are constant.
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