A Lesson Not Worth Learning - Anonymous employee Spokeo Employee Review

1.0
Apr 17, 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some genuinely awesome and talented people work here. The benefits and perks are above industry standard. The equipment provided is top-of-the-line.

Cons

Spokeo’s management team continues to act as its own worst enemy. From hire to exit, you’ll be amazed watching this team repeat the same cycle of mistakes. Eventually you’ll be caught in the crosshairs. You’ll think you’re safe... until you’re not. Accountability - there is none. Many of the leaders at Spokeo refuse to look within for the answers to their problems. Most employees walk on eggshells and avoid conflict by blindly agreeing to ridiculous proposals. You might try to fight it at first - they hired you for your decades of experience, right? You’ll quickly find out that a few HBR articles and a 2013 blog post from your-area-of-expertise.net make your leadership team more equipped to do your job than you are. The corporate brand is entirely disconnected from reality. The company that obscures its pricing/subscription model to sell private data to vulnerable customers can’t genuinely think it should be viewed as a champion of transparency. This absurdity has a real impact on the people responsible for the day-to-day operations of the company. I feel for the customer care team - no amount of free lunch makes up for being berated all day. I guess paying for premium ad placement of why Spokeo is a great place to work is cheaper than fixing the actual systemic problems. When things go from sour to toxic, senior managers have the luxury of being let go. The rest of us get to enjoy public humiliation, character assassination, and gaslighting while being moved deep into obscurity in an attempt to force a voluntary departure. You get bonus pain points if you’re a woman or person of color. Finding a new job is painful with Spokeo on your resume - prepare to articulate how you sold your soul and still have nothing of value to add to your portfolio.

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Spokeo Response
5y
Thank you for your years of service. We are sorry to hear about your experience at Spokeo, but we are glad that you took the time to provide your valuable feedback. We hope you shared your thoughts directly with your manager when you were at Spokeo since it would be difficult for us to address your concerns if we weren’t aware of them. “Listen With Empathy” is the first of our six core values, and it is part of our culture to constantly seek our teammates’ feedback so that we can continuously improve. We host a weekly “Ask Me Anything” (AMA) with our CEO, send monthly anonymous employee surveys on various topics, and have a dedicated Culture team whose job it is to help improve team engagement. We advocate for an environment where every team member has the opportunity to voice their opinions and contribute to a variety of projects because. We are proud of the progress we’ve made toward building the most transparent data company for both our customers and teammates. We provide our customers with actionable insights about the people around them at low and clear prices. We equip teammates with information and contextual knowledge to further collaboration and engagement. As an example, we share all financial numbers, user and product analytics, and customer care metrics in our monthly company meetings. This monthly company meeting also includes an “Ask Me Anything” (AMA) session where teammates can pose anonymous questions to our leadership team. We believe that transparency makes our world a better place, and we will continue to listen and improve so that we can fulfill our mission.

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Pros

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Cons

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1.0
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Pros

I worked on the email team a millennia ago, not sure if it still exists today. It was a fun job not answering calls. Very small biannual raises, maybe a quarter or two increase an hour. They reward seniority and tenure. Actually, it's one of the reasons why I left, couldn't stomach seeing some of the leadership day-in-day-out. One of the team leads couldn't contain his energy whenever he was provided attractive female customer service agents to supervise, tried to put on alpha-ish displays and wore small tight shirts. Kind of created a weird aggro morale for his team, even promoted several times up to executive office for some reason. BUT thankfully, my coworkers were awesome!! This was definitely a temporary job for someone in between careers, there were lots of unique personalities, lots of snacks, company events, so I'd say the morale team (yes one of those existed) did a pretty good job.

Cons

Whoops, just read the above

2
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Spokeo Response
6mo
Thank you for sharing your recollections; we are sincerely sorry that aspects of your experience, particularly around leadership conduct and growth opportunities, left a poor impression. Though much has changed since those early days, your account reminds us that culture is shaped not only by policies but by daily behavior. We’re glad the camaraderie and community you found among coworkers offered some balance, and we’ve since strengthened our leadership expectations, feedback channels, and development practices. We remain committed to fostering a workplace where respect and fairness are constant.
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