Challenging but Rewarding Work - Manager Splend Employee Review

Growth potential for employees as the company is positioned for growth. The right culture is forming well.

Change is taking place so be aware that your resilience is important and useful.

* Friendly and supportive working environment with a great team culture. * Fantastic colleagues who made coming to work enjoyable every day. * Strong leadership and management support from my Team Leader and Manager. * Good earning potential and opportunities to develop sales skills. * The sales process was generally straightforward and easy to learn. * Rewarding role helping customers find vehicles that suited their needs and circumstances. * Fast-paced environment that helped build confidence, communication, and negotiation skills.

* After being relocated to the Central London branch, the role became heavily phone-based, which reduced the face-to-face interaction with customers. * Building trust and rapport with customers over the phone was more challenging than meeting them in person. * Customers I had nurtured and booked into the Cricklewood showroom were often handed over to another salesperson, which could sometimes disrupt the relationship and trust that had already been established. * Vehicle aftercare and customer service processes could be improved, particularly when dealing with post-sale issues. * Customer cancellations could be frustrating after investing significant time into building relationships and securing appointments.