Every negative thing is true - Retention Specialist Spectrum Employee Review

Spectrum is the perfectly example of a company treats it's employees exactly how they treat there customers. Lie, mislead, and take advantage of. It's sad that they do this because the benefits and pay is great but I can never recommend working at a company where you are told your commission structure is based on loosing the least. Everyone becomes shady. Disconnects may not happen to avoid bad numbers and loosing money. Adding random service that was never asked for because money and metrics. Anything you can read online that seemingly may just be one person happens often. I had calls atleast once a day almost an elderly person being told they had a service with us they didn't fully sign up for or just people in general..or calling to disconnect the service months ago and it was never done. A person can show proof that they no longer live at a location and an agent can manipulate the system to not show notes and the manager that may check the system may not want to do their job and may not want credits and adjustments even if they are justified. Everything is backwards here. I feel bad for the customers that can't even leave spectrum as a ISP because they are one of the worst you're forced to have.