Subjective and Often Contradictory Policies - Inbound Sales Representative Spectrum Employee Review

3.0
Jul 30, 2015
Recommend
CEO approval
Business outlook

Pros

The benefits are pretty good (free cable). It's an inbound sales job for a superior product that people want. It's easy to sell with conviction in those circumstances. The bonus incentives are pretty lucrative as well.

Cons

The reason I got into sales is because it's objective (as in the main thing you have to worry about is the sales revenue). This job is extremely subjective and extremely political. There are a million policies and they pick/choose which ones they are going to enforce at which times. It's the only job I have ever seen were a rep was producing outstanding numbers and got fired for not following their vague "call flow" policy. The training is vigorous but still fails to adequately prepare you for the job. Prepare to be micromanaged like never before. I'm still not completely sure what they exactly expect out of their sales reps. I've seen some supervisors abuse representatives. A union presence is needed in this workplace.

Explore other reviews about Spectrum

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

I've worked as an RCS in the Daytona Beach market and my experience has been very positive. Like any outside sales position, success comes down to attitude, consistency, and following a proven system. The reps who struggle are often looking for shortcuts, while the reps who put in the time, learn the process, and stay coachable tend to do very well. Pros: Strong earning potential with uncapped commissions Flexible schedule and independence in the field Supportive teammates and leadership Excellent products that solve real customer needs. More than most of the competition. Opportunities to grow and increase income over time The biggest advantage is that you control your own results. If you're willing to work consistently, learn from successful reps, and stick to a proven approach, this can be a very rewarding career. This is not a sit-at-a-desk job. You'll be walking neighborhoods, talking to people, handling objections, and hearing "no" along the way. That's part of sales. If you enjoy meeting people, helping customers, and taking ownership of your success, the role offers significant upside.

Cons

The role requires patience, consistency, and resilience. Many of the customers we speak with are former subscribers who may have left due to a past service issue, billing concern, or negative experience. Reps often have to overcome skepticism and rebuild trust before even discussing current products and promotions. There is definitely a learning curve, and success doesn't happen overnight. It takes time to learn the territory, understand customer concerns, and develop the communication skills needed to turn difficult conversations into opportunities. Reps who remain coachable, follow a proven system, and stay consistent with their activity tend to perform much better over time.

5.0
Sep 17, 2019
Recommend
CEO approval
Business outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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