Pros
very easy job once you get the hang of it. free food almost every week if you're into that sorta thing. my co-workers were great. Free cable and internet.
Cons
Where do I start *sigh* -low pay. they are constantly adding new tools to the job but they are not compensating for it. -poor management. all they care about are your numbers. even if you are very good at your job they will find something to nag you about. -impossible to get promoted. They recently changed the requirements of getting promoted and it's almost impossible to do so if you're not a superior employee. -Someone took their life while at work. The company did not make mention of this to us at all. I understand that you cannot discuss what happened but they did not say anything. no emails, chats, meetings. nothing. nor did operations stop. They acted as if nothing had happened. In fact, while the CSI was in the back parking lot processing the scene they had an ice cream truck giving out cones in the front of the building. That was the last straw for me. -If you're really good at handling the calls and doing a good job they will hold you back from promotion within or to another department. -Since I've been there for some time I've seen this place get worse and worse as the years went on. It is slowing but surely becoming Convergys