Pros
Discounted services, tuition reimbursement, FMLA, 401k, paid vacation, sick time, guaranteed 40 hours a week. Food trucks come to sell lunch, training is getting better. Previous senior manager seemed to truly care about organization...but then someone from Time Warner was brought in and turned the department into a trainwreck. He also brought some useless "supervisors" or babysitters into the department who have zero skills on how to coach. Spectrum does not seem to value education, they prefer people who are "off the streets" so that they can pay them less.
Cons
The management is atrocious! The place has had high turnover ever since roles were changed in TCC. Not a supportive or fun environment. Low pay. No incentives at all. No longer have work at home option for top performers. No holidays off. Open 365 days. No commission on upgrades, no designated seat for agents (be prepared for germs and getting sick...and searching for a new desk every single day), business dress every single day of the week (yes even on Fridays and weekends). Micromanagement is affluent here. Be prepared to have supervisors and leads messaging you if you are on the phone helping a customer for more than 9 minutes, they will do anything to rush you off the call. Also, do not even think of looking at a website during your downtime if it's not a Spectrum site. You can't have a magazine or food at your desk. The atmosphere is the exact opposite of what it was at Bright House Networks. It was a pleasure working when it was BHN.