VERY FAST PACED - Compliance Services Representative Sovos Employee Review

4.0
Apr 11, 2023
Recommend
CEO approval
Business outlook

Pros

Excellent team and leadership- they would give care packages during tax time and have meetings/ check ins for the team.

Cons

Ridiculous hours during tax time. I made it one tax season with 16 customer companies that I covered. If it hadn't been work from home the hours would have been impossible. I was part of a buy out from another software company (that's how SOVOS grows/ by buying out other companies), and so the transition from my former employer to SOVOS was a bit traumatic. I was transitioned from an sales support role to a tax compliance role and it was not for me.

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Sovos Response
3y
Thank you for taking the time to write this review. We are so pleased to see your satisfaction with the Compliance Services team and leadership. We take a lot of pride in knowing our support to the team creates a collaborative and inclusive environment. I am sorry to hear you did not have the best experience with our busy season. The annual nature of the tax work this team supports can be stressful, especially when you are going through a transition into a new environment at the same time. As you mentioned, we do what we can to lighten the burden by allowing flexible work arrangements and other support during the busy season. It really is an all hands on deck approach. We also offer flexible time off benefits to ensure that our teams can have the break they very much deserve after tax season is over. Every year we also have focused efforts to continue to improve the impact of the heavy workload on our operations teams during tax season. Although this role did not fit your interests, we appreciate your valiant efforts to our customers to ensure a positive experience for them. Thank you again for the time you have spent with us. We wish you the best of luck in the future!

Explore other reviews about Sovos

5.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience thru the Recruiting process with Sovos. Cassie was very honest and open answering all my questions.

Cons

There were no cons at all.

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Sovos Response
1mo
Thank you for sharing this, and welcome to the team! It's wonderful to hear that your recruiting experience set such a positive tone from the start. Cassie is a great example of the kind of Sovosians we are proud to have representing our culture, and knowing she made you feel informed and at ease throughout the process genuinely matters to us. We also love hearing that your first day onboarding helped you connect with our values and get a feel for what we do. That experience is something we work hard to get right, and your feedback confirms it's landing the way we intend. We're glad you're here, and we look forward to growing together. Gregg Spratto President
1.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Being Remote and standard benefits

Cons

Sales leadership is horrendous. New people are brought in not trained, aggressive targets (that have never been hit) usually designed to be the escape goats to protect the old guard. Long tenured sales protects the existing power structures. When results slip, they blame newer reps. New hires don’t hit, quotas unrealistic, weak implementation. Nightmare of a company, the worst I have ever worked at.

1
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Sovos Response
1mo
Thank you for taking the time to share this. Feedback matters, even when we see things differently. Quota-setting and new hire ramp structures are areas we invest in seriously - they're because we want our sellers to win, not to set anyone up to fail. That's the culture we've built, and it's one I'm proud of. That said, I do hear that your experience hasn't matched that intent. If there are specific gaps in how you were onboarded or supported, I'd genuinely like to understand them so we can keep getting better. Please connect with HR or reach out to me directly. We're committed to building a team where every rep has a real shot at success! Alice Katwan, President of Revenue, Sovos
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