Avoid if you can - Academic Southern Cross University Employee Review

I am delighted to express my feeling about my presence at this university. I suggest everyone to apply for any available position if they are eligible.

No negative issue can be found there

- Higher pay rate is due to external recruitment through agencies; internal staff should expect around a 24% lower salary for the same role. - The workplace occasionally hosts live music in the courtyard.

- No recorded procedures in place. - Staff follow their own workflows → leads to inconsistency. - Toxic culture and mindset within the team → students are blamed instead of recognising departmental disorganisation. - No accountability for staff; high turnover rates. - No training provided to staff. - Backlog of 2+ months, with staff deleting older emails instead of actioning them. - No call history tracking → results in duplication of work. - Emails are simply routed to shared inboxes, without proper workflow management. - Inefficiency results in students being told there are no available centres/placements, even when they've been able to source their own placements. - Students often wait 6+ months for a placement → significant distress, especially for international students on visas. - Call centre staff function mainly as a filtering system, with little real ability to support students (only able to lodge tickets for other teams). - Minimal management engagement or check-ins during contracts. - Students are being placed at centres without staff notifying the centres, leading to multiple complaints and increased cancellations - Mentor teachers have not been paid, with some centres following up on outstanding transactions more than a year old.