Pros
-Working in a luxury environment with a high-quality product to be proud of and represent. -The majority of the staff is very friendly and helpful. -Good experience to add to a hospitality-focused resumé. -Employee cafeteria, healthcare benefits, and discounted room rates. -Direct managers are excellent and very hands-on!
Cons
-Upper management seems extremely shady and it gives me the ICK that the CEO and VPO are dating?? Unprofessional and, in most places, a conflict of interest. -30% discount only towards food when dining in the restaurants for employees is a joke. The restaurant staff works extremely hard to provide the level of service that they do and it’s absurd to offer such a low discount AND not permit anyone to drink the coffee that often gets poured out, anyway. -I was told when hired that my uniform would be both provided AND laundered for me. Not only did they not provide a full uniform but they’ve also recently decided to stop providing laundry service. Extremely frustrating to now have to budget money for an iron & ironing board that I wouldn’t have purchased otherwise and to budget TIME for pressing my clothes when I have minimal spare time as it is. -The lack of transparency surrounding tips despite recent reassurance/meetings to clear up confusion is also off-putting. We should be able to know exactly how much we’re making each night and not have to wait a week or more for a financial report.