facilities coordinator - Facilities Maintenance Coordinator SoulCycle Employee Review

1.0
Sep 30, 2015
Recommend
CEO approval
Business outlook

Pros

great and friendly staff as well as members

Cons

definite downside and anyone in facilities maintenance that also involves drywall work, patching, sanding, painting knows so well that to try to perform these simple tasks is almost impossible in a health club, members do not want to be inconvenienced, they pay good money for membership to then have to be inconvenienced with noise, paint, smell and especially dust. It is just ridiculous. Soulcycle doesn't understand this and would get better, more and top quality work completed by the technician if they allowed it to be done in the proper hours which is when club is closed. Especially so when you have to do maintenance roto all the drains and toilets in the bathrooms and you must wait for everyone to disperse, ladies bathrooms even worse.

avatar
SoulCycle Response
10y
Thank you for your hard work and for taking the time to tell us about your experience working at SoulCycle. We are sorry you felt you were not set up for success and are certainly going to take this feedback into account for the betterment of the team moving forward. Everyone who works in facilities here is having a direct impact on the SoulCycle experience for our riders. To facilitate this, we often work non traditional hours to avoid inconveniencing riders during their time at the studio. Furthermore, our facilities team is encouraged to work a manageable schedule unless its tending to an emergency. We apologize if you have felt uncomfortable with this practice at any time. And thank you so much for your insights regarding drywall work - this is so good to know. We will take all this feedback and be better in the future, so thank you so much for taking the time to share! We wish you all the best.

Explore other reviews about SoulCycle

5.0
Apr 27, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fun environment, good people, ride for free

Cons

Lots of cleaning involved around the studio and bathrooms

4.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Love it- free rides are the best

Cons

Nothing love my coworkers !

See reviews by: Helpful|Rating|Date|All