Overall, Sorenson they are a great company, it just depends on your individual center. - Leiter Kundensupport / Betriebsleiter Sorenson Communications Employee Review

Although you do have steady hours and guaranteed work, you are still overworked; even with that 10 min break for every hour. Calls come in constantly depending on how large the queue is, so you may go from a very stressful call to a very light call. However hold times can be a blessing in times of stress.