If you value your mental health, do not join this company. - Customer Success Manager Sopro Employee Review

Thank you for taking the time to share your thoughts. We're sorry to hear that your experience within the Customer Success team has been so challenging, and we appreciate you being candid about how this has affected you and your mental health. While it's difficult to read, feedback like this is important, and we take it seriously. We acknowledge that recent periods of change have been demanding for the team. As such, are continuing to evolve how feature enhancements/processes are introduced, with a focus on clear communication and reducing disruption. Ensuring our people are sufficiently supported through periods of change remains a key priority for our leadership team. We also want to take this opportunity to address a couple of points directly. With regards to the career progression opportunities within the department, we agree that pathways into people management roles may be less frequent than in previous years. However, routes into Senior or Strategic Account Manager positions remain active, and we’ve seen regular progression across both over the past 12 months. We encourage anyone looking to explore these pathways to have open conversations with their manager about development goals and the routes available to them. We know the CS role is demanding, especially during times when the service is under pressure and we deeply value the resilience and commitment our client-facing teams continue to show. The input of those on the front line is critical to the improvements we’re making. If you're open to it, we would welcome a further conversation - whether with someone in senior leadership or our People & Culture team. Feedback like this helps inform the change we want to see, and we’d appreciate the chance to listen and learn more. Thank you again for speaking up. - Sopro