Bring in passionate people and burn them out - Anonymous employee SonderMind Employee Review

3.0
Jan 19, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Great mission -Mid level and front line people are generally enjoyable and once you show they can let down their walls, great peers to have around -People team does a good job of sending swag regularly -Learn a TON

Cons

-As others have stated, the leadership here is very removed and ignores feedback from employees. At a start up, they haven't earned the trust of the small company to be so detached yet, and it results in setting unattainable goals because they don't understand the blockers or trust lower leaders in their areas -Burn out is a huge theme. Everyone is exasperated and frustrated and regularly running at the same problems with well thought out solutions that they can't get approval for from leadership. This is often in the name of spending resources on revenue generating things without recognizing the barriers to efficiency that, if removed, would enable way more success. The saddest part of this is seeing passionate, enthusiastic people lose those characteristics. Even the most well-intentioned and talented leaders end up clearly jaded, frustrated, and depleted which shows in our retention of leadership -The company has values that they say they live, but how they define them raises suspicions. "Be bucket worthy" - meaning do everything on your plate and ask for help if you need it - great in theory but people are given no resources or support, and everyone is too spread thin to provide help is someone does feel brave enough to ask. "Transparency" - but only when it looks good. Departures are kept quiet and the CEO dances around answers when he hosts his "ask me anything" sessions in the name of said transparency.

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SonderMind Response
3y
Thank you for taking the time to share your feedback regarding your experience at SonderMind. I am glad to hear that you feel aligned to our mission, and enjoy the people you work with. As we grow, it is important to us that we build SonderMind as a career-defining place to work. Your thoughts on ways to improve your experience helps us to develop better processes & programs that will better serve our employees. We encourage you to reach out to your People Business Partner to share any additional information that could help improve your experience working at SonderMind. Again, thank you for writing this feedback. We appreciate it!

Explore other reviews about SonderMind

5.0
Feb 10, 2026
Recommend
CEO approval
Business outlook

Pros

SonderMind has been one of the best work environments I have experienced in my 23-year career. The company genuinely cares about employee well-being, ensures employees are recognized for their contributions, and fosters a culture of respect among colleagues—something I have never experienced to this degree in any prior workplace.

Cons

I genuinely cannot identify any cons of working at SonderMind.

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SonderMind Response
3mo
Hi, thanks for sharing your experience! We’re glad to hear SonderMind has been a great place for you, and we’ll keep working to make it even better.
5.0
Feb 4, 2026
Recommend
CEO approval
Business outlook

Pros

I have had an amazing experience working at SonderMind. The company genuinely values its employees and fosters a strong sense of teamwork and collaboration. Leadership consistently demonstrates that employee voices matter by actively listening to feedback and quickly implementing meaningful changes. It creates an environment where team members feel respected, supported, and empowered to do their best work. One of the most impactful aspects of working at SonderMind is the intentional investment in leadership and team connection. Bringing leaders together annually strengthens collaboration, builds camaraderie, and reinforces a unified mission. Throughout my professional career, this has been my best overall work experience, and it is clear that SonderMind prioritizes both employee well-being and organizational growth.

Cons

While my overall experience at SonderMind has been very positive, the company is growing and evolving quickly, which can sometimes mean processes and workflows change frequently. This requires employees to remain flexible and adaptable as new systems and structures are implemented. Additionally, because the organization is highly mission-driven and fast-paced, workloads can occasionally feel demanding during periods of growth or transition. However, leadership is typically receptive to feedback and works to address challenges as they arise.

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SonderMind Response
3mo
Hi, thanks for sharing your experience! We’re glad to hear SonderMind has been a great place for you, and we’ll keep working to make it even better.
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