Video for sessions Doesn’t work. Sondermind doesn’t care - Behavior Therapist SonderMind Employee Review

Thank you for the feedback. We hear your frustrations and appreciate you taking the time to leave this review. We actively monitor provider and client experience on our video platform and are always looking at ways to improve our experience. In 2021, we rolled out multiple technical improvements to our video telehealth experience. Some of these improvements included functionality to change audio/video source, enhancements to video encoding, and introducing a tool to let users know when they are experiencing network issues impacting their video connection. We're also planning and evaluating additional improvements this year. We're always open to your feedback and suggestions to improve. Reach out any time at providersuccess@sondermind.com.