Good job on paper but in reality things aren’t that great - Hospitality Agent Sonder Employee Review

2.0
Jul 12, 2021
Recommend
CEO approval
Business outlook

Pros

Some decent perks Autonomy at times

Cons

I worked there for 3 years and I worked towards a long term planned and my career prospect within Sonder when the time came to make my application internally I did not receive an interview nor acknowledgement of my application after 8 weeks. When I asked about my application I was told ‘were looking into this.” It was at this point where I had realised I was working a dead end job with no career prospects of any career opportunities. It’s a shame because I had so many ideas/skills I was prepared to share/implement but what happened to me didn’t surprise me. I was underpaid for 2 months consecutively with one of the months I was missing 1k of my wages. I had to do the inquiry as my managers had a nonchalant attitude towards my situation. It’s a shame really because I read another review here about someone who experienced something similar. There was a corporate shift in where many job titles changed and new positions were created however this changed the over atmosphere/dynamics of the team. They created mini managers who were on clear power trips and fed their egos. The shift also caused many employees to lose their voices, a lot of the staff are clearly overworked and stressed. HR fail to look at issues and incidents from an unbiased point of view. Overall the company has a good culture/identify on paper however that doesn’t translate into real life. In my 3 years I watched many staff/managers come and go and it’s no wonder why. These opinions are formed based on my experience and observations. I could continue to list cons but these 3 are the biggest ones that stand out to me.

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Sonder Response
4y
Thank you for taking the time to leave a review, although we are saddened to hear that you did not have a positive experience while working with us, we will take your feedback as an opportunity to continue to strive to enhance the employee experience. We are saddened to hear you felt you did not have an opportunity for growth while at Sonder. We have recently improved our internal process when it comes to internal applications and keep the lines of communication open throughout the process. Additionally, our Learning & Development team is focused on developing our team members for career growth. Regarding your concerns with payroll, we have recently implemented a new payroll system and process, we recognize you were affected by these changes and apologize that this impacted your perception of the organization. It is never our intention to mispay anyone. We are continually improving processes as the organization continues to grow and to improve the employee experience. We are focused on improving the Sonder employee experience for everyone and would welcome a discussion with you further, if you’re comfortable. Please email hrbp@sonder.com so we can expand the conversation.

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Cons

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1.0
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Recommend
CEO approval
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Pros

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Cons

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