Selfish leadership that takes advantage of staff - Guest Service Representative Sonder Employee Review

-Primarily white office. Act like they're progressive but all management is exclusively white and it is so obvious that whatever ethnicity does exist is like a "minority hire" -When you're first hired management boasts about the many hiring opportunities that exist for everyone. You quickly learn what BS you're being sold. Promotions are relative to how popular you are and whether you are friends with a manager or not. And has little to do with quality of work. -Expected to work like a machine. You are micromanaged with a bi-weekly meeting with team lead where you go over daily utilization score which must be at 83% or more and if is lower are threatened with an impending warning if it doesn't go up. -Sonder claims to be progressive with its style of management for example boasts about transparency with their funds, however this is truly BS because all they do is announce the thousands of dollars they receive in funding however employees are never informed of where this money is spent and we see that none of this money is ever applied to our first ranks. -Continuing off top note - this work is emotionally draining and taxing. We deal with angry customers on the daily and we're not given helpful ways to ensure our mental well being. Our lunch break is 30 minutes unpaid hardly time to eat and destress in an 8 hour workday! They advertise what great incentives they give us such a free meditation app - like that's going to make up for exhaustion of being paid minimum wage for such an emotionally laborious job! -When covid struck - our perks and pay were the first thing to be affected - not management or leadership. While at the same time - because of budget cuts we were told we had to minimize monetary compensation and leadership was unwilling to provide refunds to guests who had to cancel because of covid. This created a horrible experience for the agents who then had to deal with extremely angry guests while no longer having the tools to help the guests and at the same time our perks being removed (such as no longer having lunch paid for) Essentially our working conditions worsened while we were also asked to deal with angrier guests and given no tools to assist them. -All this worsened after Sonder laid off many agents (due to pandemic) therefore doubling the workload for the call agents who remained -To add insult to injury the CEO Francis followed this up with an email essentially telling the staff that he can't make any promises of any improvement in the foreseeable future and that he wishes to work with people who "thrive in stress" and that if this is not for us then to leave.