Interview Tips & Culture insight at Sonder HQ - Engineering Sonder Employee Review

2.0
Sep 12, 2019
Recommend
CEO approval
Business outlook

Pros

Work at Sonder HQ is perfect for people with a very particular mindset. It's rare that a single word can perfectly capture the complex mission of a silicon valley company. Sonder has such a word: _"Greed."_ I don't mean that in a small way. This is a machine optimized to grow as fast as we can, eat the world, and IPO. My experience is that Sonder thinks it is playing a zero sum game with Marriot and AirBnb. They will gentrify, disrupt, and step on the heads of whatever community, company, or politician tries to oppose them, because of a fiduciary duty to every Sonder shareholder. They boast deep pockets, intense focus and an army of relentless litigators. We can officially stop making fun of Silicon Valley for its corny spin on "making the world a better place." This company doesn't even pretend. It is the anti-intellectual antithesis to something like Alphabet's moonshot division. Maybe you're about to head in for an on site interview and you want to know if this is a good place to spend 10-12 hours per day 5-6 days a week. Ask every interviewer the following questions: Question 1: Why do you get up in the morning? I'd wager, the number one reason is three letters: I P O. Secondary reasons might include: - I want to buy a house in San Francisco. (even as the business model drives up prices and displaces lower paid Sonder "city team" employees). - I used to work for a ride share company that was an endless party before a new CEO was hired, this is like the old days. It's likely that: Nobody talks about solving problems that only Sonder can solve. Nobody talks about doing the most important work of their lives. Nobody talks about building better, more efficient cities. They don't even agree that customer facing technology can be a real differentiator when up against entrenched competition. Question 2: What metaphor describes your corporate culture? Some companies think of themselves as a pro sports team, or a family, or seal team six. When new skills are needed, do you develop people, or bench them? See if you get a satisfactory answer from each person, or if they look quizzically at you. Maybe they instead of answering the question they'll say, "Well, we get catered lunch every day." Question 3: How long have you worked here? Seriously, ask everyone you meet at Sonder. See if you have an experience like this: Recruiter: Less than a week Hiring Manager: Less than 2 months. Lead Engineer: Barely 1 year. Most Engineers: Weeks or months, with a couple almost nearing their last cliff, but not quite. The average tenure seems way less than the vesting schedule. They might chalk it up to growing pains, but search LinkedIn for previous leadership, and maybe offer to buy a previous manager lunch if you want to do your diligence. Question 4: What's the pay scale? If profit is your personal motive, probably you're in luck. My experience is that they will try to compete with the big 5, and salaries near 300K are on the table. Seriously tho, don't miss a sprint deadline. Question 5: The tech stack is a little old school, why did you choose it? Maybe the answer you get is something like "Dunno, I started last month." Maybe it is: "Cause the founders used Ruby in college once." I encourage you to probe and see if you can dig up technical line of reasoning that makes sense for you, especially around the persistence layer. You might even get brownie points for asking why they eschew modern data stores and streaming techniques for very wide tables

Cons

What truly stands out to me is how they regard the "city teams" in the HQ offices. I've never seen a cross section of humanity reduced to cells in a spreadsheet with such ruthless efficiency. These are employees and contractors that fix the plumbing, move the furniture, clean the units, run errands, manage the buildings, etc. These are likely the busiest, hardest working yet most dispensable people at Sonder, and many barely get paid a living wage. You can tell me that squeezing every ounce of productivity from laborers is a reality created by a 'healthy' gig economy. You can tell me that they have paths for advancement, that they could retrain by learning to code. What this experience instilled in me is a deep desire to tip every hospitality worker I see, and not be party to a system that lets people subsist on payday loans while some HQ "data scientist" builds an algorithm to squeeze a little more 'efficiency' out of them and get the unit cost down just another dollar. If the tech stack is not great, the tech vision is worse. Let's say that hacking on an aging rails monolith is super fun for you. Let's further suppose that peeling off APIs into more modern services has been on the minds of engineers for months, but never executed because of misaligned interests and shifting priorities. Finally lets then add an old slow persistence layer and nickname it "weak-sauce" That sounds a lot like normal big company stuff. But Sonder is in San Francisco. Probably your friends are working on self driving cars, drone delivery, cutting edge exciting cloud stuff, or mobile stuff. Maybe you spend a lot of time in meetings where words like marketplace and global expansion, and vertical integration float around but get cancelled due to shifting priorities. Maybe the most innovative thing from any tech team here is interfacing with a smart lock using tech invented in the 1990s. Try talking about that at parties- oh and spreadsheets! Who doesn't love Vlookups?

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Sonder Response
6y
I'm sincerely sorry you didn't have a great experience with us. To address some of the comments, we agree that interviewees should ask the questions you outlined. They are good questions! Aside from that, unfortunately most of the content in this thread is factually incorrect. I'll try to address some that are true: yes, most of the tech team has a short tenure. That is a function of our growth rate. We stayed lean early on and try to continue to do so. I also agree that the tech stack is a little dated (Rails on Heroku) and we have work to do on that front. I am pretty sure that we are not the first startup to tradeoff for speed until we proved product market fit. It is something we are actively changing, now that we have a platform team in place. If you are comfortable talking to the people team to deliver actionable feedback on how we can improve, we would love to learn from you. Our people team email address is askpeopleops@sonder.com.

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