Pros
Flexible schedule, remote work environment. Provided a company phone and laptop. Supportive managers, great team to work with. Pay was on the lower side, but adequate given this was not a difficult job.
Cons
Company started out great, with a clear objective and strong mission. As it grew and took on more, seemed to lose its' way, confused about the patients we were reaching out to and no consistency / concrete services being provided. Too much abrasion with multiple team members calling patients repeatedly. Lack of transparency from upper management, constantly moving goal posts and shifting priorities (beyond what you typically expect at a startup) and without any input from the clinical / patient facing team. Huge disconnect between clients, patients and the company - One month we are receiving bonuses for exceeding metrics, the next month they are announcing company wide layoffs due to losing contracts + dissatisfied clients.