Toxic Environment, horrible management - Delivery Manager Softworld Employee Review

1.0
Sep 27, 2024
Recommend
CEO approval
Business outlook

Pros

Better base salary and commission plan than other agencies, but this did not make up for the awful treatment from management

Cons

-Rude managers and team; will quite often receive verbally abusive emails even if you are working very hard -Management and sales team will never answer your calls/return calls or emails when you have questions, then when things go wrong you will solely get blamed even though you were trying to communicate any issues with them -Will not receive any praise for any big or tough deals you closed -0 time to spend with your children at the end of the day; will be expected to work late hours and/or weekends I would highly discourage anyone from taking a recruiting position at Softworld. Not only is there 0 work-life balance, but they will talk down to you and belittle you. They don't care how hard you are working, or if you closed big deals for them. You will get no praise or congrats for any of those tough positions. And if you're not willing to go out and drink with them, you won't get very far. I have worked at a few staffing agencies before, and was able to balance having children and being a recruiter. I was treated with respect and praised for my hard work. But not here. Also, if you like to get clarity on job descriptions before working on them, don't expect that here. 90% of the sales team do not answer or return your calls. When you find problems or things going wrong, management will not answer your calls, but they will have no problem sending your verbally abusive emails when things seem to be going wrong, which could have been resolved if they responded to your call/email in the first place. One manager in particular would call me during our 1:1's and talk poorly of other people she moved into manager or lead roles, or other recruiters, even after I was only on the job for a few days/weeks. It was very unprofessional behavior. It made me wonder what she was saying about me to others on the team. Overall, I was very uncomfortable being there as a result of this. Just do not work here. Don't do it. There are other places who will value you as a recruiter, treat you like a real person and with the respect you deserve.

Explore other reviews about Softworld

5.0
Nov 10, 2025
Recommend
CEO approval
Business outlook

Pros

Very open and communicative recruiters

Cons

No Cons at this time

avatar
Softworld Response
2mo
Glad to hear that you've had a positive experience with us, and thank you for representing us well on your assignment. If you have anything more to add, you can always contact your recruiter, or I can be reached at 781-373-8452. Continued success in your Quality Operations career.
1.0
Feb 11, 2026
Recommend
CEO approval
Business outlook

Pros

I was able to work primarily remote. As an Account Manager, it might not be a bad gig

Cons

Take this with a grain of salt since their director of recruiting was let go, and that was a major issue up until 2024. I'm sure some of the feedback still applies though In short, it was the worst experience I've had in staffing. Constant negative feedback, unrealistic goals, and dealing with recruiting management that had no experience, or likely success, anywhere else As a recruiter, you were probably given 95% system requirements from DoD employers with 60 other vendors (Black Holes). Their idea of "manager contact" would be if they knew the managers first name, and intake calls had those 60 other vendors on them You would also have to make 30 documented cold calls on old jobs each day, before you could even work on something new. Then they would just pass the job back to someone else after a month and keep going. Having jobs with 500-1000 VM's attached to them were normal. Again, these are system requirements, and not even good system requirements.

avatar
Softworld Response
2mo
Thank you for your candor. It appears from your review that your tenure occurred years ago, and you're right that there have been personnel, parent company integration, and process changes more recently. Furthermore, some of those changes have reflected pieces of the business prioritization and particularly older job categorizations that you're alluding to. That said, many of the most successful recruiters in the history of the company worked within the same business structure, customer base, and opportunities that you refer to. Dozens of recruiters have built combinations of 10-plus year careers, leadership achievements, multi-million dollar GP portfolios and ground-up growth paths under the same model. Those numerous success stories respectfully would have been impossible under a primary staffing model that you describe. Our model has never been perfect, and we've always operated in a "what's best for the business isn't always easiest for recruiting" mindset. That has yielded some frustrating assignments, particularly for senior recruiters accustomed to other environments that may have featured less individual accountability. While some of the job order assignments and tasks you're describing doubtlessly occurred, our years-long double digit growth and individual success stories paint quite a different picture for many people. Our model (both then and now) wasn't for everybody, and we wish you best success in wherever your professional travels have taken you since your time with us. If you have anything more to add, including anymore specifics you think would have improved the business, I can be reached anytime at 781-373-8452. Thank you again for your review.
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