Pros
The coworkers were the best part of the organization. Most people were collaborative, supportive, and genuinely committed to the mission. Many employees come from military or public‑service backgrounds, and that creates a strong sense of camaraderie within teams.
Cons
Senior leadership is friendly but relies heavily on outdated processes and decision‑making styles. Modernization efforts tend to stall, and the organization often falls behind industry standards. A major cultural issue is the lack of accountability. Employees raise the same concerns repeatedly, but leadership often responds with a shrug or a vague acknowledgment instead of a plan. When people keep bringing up the same issues, it usually means a real problem exists, and they are looking for leadership to engage and help solve it.
There is also a noticeable disconnect between senior leadership and the day‑to‑day experience of employees. During town halls, questions and concerns from staff are often brushed aside. Even practical issues, such as rising parking costs, are minimized because they are not problems for leadership personally. This leaves employees feeling unheard and undervalued. Despite the number of employees with military backgrounds, the culture does not reflect the level of structure or accountability someone might expect.