Don't Judge a Book by Its Cover - Anonymous employee Softheon Employee Review

2.0
Jun 14, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

When I joined the Softheon team, I thought that the company was great. I wasn't working 70-hour weeks anymore, the stress level was pretty low, and I was being paid more than at my last job. In addition, the policy that was provided in my offer letter said "remote work". These are all the initial pros. My team was absolutely amazing. DataOps and Marketing are both top players at the company. I trusted my team and they are extremely intelligent, kind, and qualified employees. Pretty good benefits: 2 weeks PTO upon hire, unlimited PTO after 3 years, pretty good health benefits, 401K match is great

Cons

Unfortunately, after about six months of working at Softheon, I learned things weren't as they seemed. First, I was running a data science project but my title remained 'data analyst'. I didn't have the tools I needed to do my job effectively, which is unfortunate. We were also all promised merit raises in May, but that never happened. The remote work policy was also not true. I soon learned that I could only work from my residence. Now, this was fine at first, and when I was working on a project with a lot of press, I was given access to a laptop for the holidays when I was away. However, when my family was stuck in Puerto Rico due to airlines being shut down, I was not given the courtesy of working from my grandmother's house. The reasons stated are sensitive data - but if that's the case, why are other healthcare companies equipped to handle sensitive data on mobile devices? Next, despite Softheon's enthusiasm about Machine Learning, it was clear that not much has actually been explored at the company based on presentations that I listened to, skewed data, and incomplete resources. I finally gave my notice when I was offered another job for higher pay and more flexibility. I provided 3 weeks' notice because I didn't want to put my team in a tight spot. Unfortunately, after learning about the company's downsizing-- no, sorry, "rightsizing" -- initiative that left many employees in a terrible spot with little to no warning, I made the decision to sever my ties with the company sooner rather than later. I wanted to leave this company on good terms, but I cannot in good conscience tell others that this is a positive work environment.

Explore other reviews about Softheon

5.0
Feb 6, 2025
Recommend
CEO approval
Business outlook

Pros

I love the culture here- everyone does an amazing job making you feel seen and valued as a new hire. From promo items and virtual engagement initiatives to a comprehensive, personalized training plan, they truly invest in their employees. The home office setup they provide is great, and the benefits are generous. The HR team is also fantastic- always friendly and willing to go above and beyond if you need anything. The training program, Softheon University, is another great perk, offering valuable development resources. It’s clear that the company and its leadership prioritize continuous learning, a positive work culture, organization, and delivering a great experience to clients.

Cons

I have no cons so far!

1
1.0
Mar 9, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work (Must be from primary residence) Generally good coworkers Decent pay and benefits

Cons

CEO randomly joins meetings, reads out what I assume is the top self help post from LinkedIn and then implies that if you ever disagree with him you will be out of a job. HR micromanages all employees. When employees are not using the software HR provides, instead of reflecting on why they just enforce use and write up anyone who does not comply. Despite HR micromanaging the rank and file employees, upper management does not seem to have any accountability. High level managers in the company will routinely just not show up to meetings without any heads up and not give any thought to their direct reports. Long hours are expected of employees year after year. Management knows this but instead of taking steps to address it they just send everyone a box of organic granola bars during busy season.

4
avatar
Softheon Response
3mo
Thank you for taking the time to share your feedback. We’re glad to hear that you found your coworkers supportive and that our compensation, benefits, and remote work model were positives during your time at Softheon. At the same time, we’re sorry to hear that other aspects of your experience left you feeling frustrated. We strive to foster a culture of transparency, accountability, and mutual respect across all levels of the organization, and feedback like this is important for helping us reflect on where we can improve. Maintaining clear communication between leadership and employees, especially in a remote-first environment, is something we continually work to strengthen. We also recognize that tools, processes, and expectations around busy periods can impact employees in different ways. Our goal is always to provide the structure and resources teams need to be successful while continuing to listen to employee feedback about what is and isn’t working. Thank you again for sharing your perspective and for the time you spent as part of the Softheon team. We wish you the best in your future endeavors.
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