They talk the talk, but can’t walk the walk. - Sales Account Manager Sock Club Employee Review

1.0
May 30, 2020
Recommend
CEO approval
Business outlook

Pros

The people were the best reason to be at this job. Everyone was kind and very welcoming from the beginning until the end. Also in the beginning there were perks of free lunches and a stocked kitchen - but the moment the teams started falling short of the huge growth goals, the perks went away. Once dogs were allowed in the office and that was a pro, however when the company moved to a new building there was a whole new list of rules and dogs were no longer allowed, (as well as hard soled shoes).

Cons

They will make you believe, in the beginning that you can help fix the problems that you see, but over time they start to use phrases like “well that isn’t a priority right now” and “that isn’t a good use of your time.” The sad fact is they like the sound of fixing problems (and talking about it), but management spends such little time actually listening to employees about what would make their jobs easier/better, so little gets accomplished to fix the problems. Asking for proper work load and time off is considered against the best interest of the company. One sales person was told the company did not care about her jet lag and that she had to fly overseas the same day as a friends wedding so that she could take off as few days as possible. Again this is an all talk and no action issue, when I was hired it was very clearly sold as unlimited PTO, they’ve since changed it to “flex PTO”. What this really means is you can only have 15-17 days off, but they like the sound of unlimited so they’ll keep calling it that. Also be prepared for 28 weeks of the year which are “blackout dates” and you aren’t allowed to take any of those days off. Those weeks include the entire months of November and December. They expect you to work longer hours than is worth it. You should plan to miss out on dinners and after work fun often as well as work on the weekends. Management will never directly ask you to do this, but they also expect you to do an insane amount of work so in order to get any kind of success here your free time will suffer. During COVID employees were told they would be receiving a 20% pay cut. They were also told there would be no more paid time off regardless of reason. It was later told that the 20% pay cut was actually just the company skipping an entire 2 week paycheck. So in the middle of a pandemic they just didn’t pay people for two weeks. It’s very clear that the company matters a lot more than the people who work there. When I left there was one major reason that helped me choose to leave, and that was my manager. My direct manager was new to managing and it showed. Unfortunately in order to survive there I had to learn how to manage her and her moods and favoritisms. I brought concerns about her management style when I could but sadly it did no good and she was allowed to continue bullying myself and my fellow employees. One thing that could have fixed or at least helped alleviate the problems with my manager would have been any kind of HR. There is literally no place to go when you have an issue with a manager or fellow employee, so people have to just deal with toxic work environments.

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Sock Club Response
5y
We appreciate you taking the time to share your thoughts regarding your time with Sock Club. We are sorry you didn't have a great experience during your time here, and we understand that working at Sock Club isn't for everyone. The industry we are in fluctuates constantly and, therefore, requires us to ask our Team to be incredibly nimble - especially during the current global pandemic. Like many businesses affected by COVID, we have had to make some difficult decisions and implement some temporary policies while adjusting to this unprecedented time. These decisions were not made lightly. Related to your comments on Management issues/HR, we are working hard in this area and are looking to implement a more clear and accessible HR option for our Team Members and making sure that there is a safe place for concerns to be heard and addressed. Thank you again for taking the time to leave this review and we wish you all the best in your career.

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Cons

I was let go without warning or fair explanation, despite consistently receiving positive feedback from peers. The way it was handled was wildly unprofessional - no prior conversations, no performance plan, nothing to indicate that my job was at risk. It was a political decision rather than one based on merit or performance. The company presents itself as supportive and collaborative, but in reality, it’s the opposite. Leadership is disorganized, underqualified, reactive, and more concerned with protecting themselves than supporting their teams. Decisions are made behind closed doors with no communication, leaving employees in the dark. Hard work and dedication go unnoticed while favoritism and office politics drive who stays and who goes. There is no real accountability for poor leadership, and those who speak up risk retaliation. There is no HR department, so the only person you have to raise issues with is your manager, and if your manager is the one who acted inappropriately then you’re screwed. The management at this company operates closer to a cult than a business, and if you speak up against it you’re gone.
 Overall, the culture is toxic, morale is low, and stability is nonexistent. If you’re looking for a place that values transparency, fairness, and growth, this ain’t it.

3
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