3.0
Mar 6, 2013
Former employee, more than 1 year
Recommend
CEO approval
Business outlook
Pros
* Decent pay, good benefits * The satisfaction of putting claimants into pay status * Collegial atmosphere * Meet interesting people
Cons
* Agency is understaffed, underfunded, and poorly run; highest levels of management frequently don't seem to understand the pressures field office employees face. * Massive, endless workload * Applicants are occasionally hostile or otherwise emotional * General pervasive sense of hopelessness and impending doom as the SSA collapses under the combined weight of tens of millions of baby boomers. * Terribly outdated claims processing software.