Pros
opportunity to help the public.
Cons
When I started this job, I was told that we would get a raise in a year, then 8 months into my job we were made to sign a document stating that management had the right to withhold our raises. In the document their were no standards or criteria on what you needed to do to obtain your raise. It was all based on your manager. If you address concerns about the training process, you will place a target on your back by management. Management, and mentors will make your work environment so uncomfortable so that several of my coworkers have quit. If you do decide to stick out, management will manipulate your monthly reports so that it looks like you are not producing, so that they can terminate you. Even though others will be producing at the same rate, and will keep their jobs. Management will pick and choose who they want to get off of review. If you are one of the lucky ones, management will manipulate your daily time so that your cases per day are higher than others, this is done by management having daily "non scheduled" meetings with the employees that they like, so that they can exclude that time from their daily case count. The training management takes no responsibility for the content of the training material, the way it is presented, or the standards on which you are tested. If you address concerns management will blame you for the issues. So if you do not have a photographic memory then you are out of luck on actually learning how to do your job. Their training process is that you learn through getting cases wrong, then depending on your mentor, you might get the correct answer. If you value your mental state and your heath, RUN from this job.