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Social Security Administration

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Contact Service Representative - Contact Service Representative Social Security Administration Employee Review

1.0
Nov 29, 2016
Recommend
CEO approval
Business outlook

Pros

Accrued sick and annual leave. Flexible schedule.

Cons

Poor management. Tedious & repetitive job. Limited career opportunities. CSR position is capped at GS 8. Inefficient in all processes. Low pay for the amount of work and level of stress faced on a daily basis. Nepotism.

Explore other reviews about Social Security Administration

5.0
Aug 28, 2025
Recommend
CEO approval
Business outlook

Pros

You're contributing to one of the most successful federal policies created to help vulnerable people in our country.

Cons

You're not adequately protected from the wide swings of the whims of the administration

1
4.0
Jul 3, 2026
Recommend
CEO approval
Business outlook

Pros

Being trained on all the different case types processed by the position. The organization offers flex time.

Cons

It is a difficult job to learn all aspects of case processing promptly.

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