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Social Security Administration

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Overworked and under paid - Customer Service Agent Social Security Administration Employee Review

2.0
Mar 14, 2026
Recommend
CEO approval
Business outlook

Pros

PTO and sick time is good

Cons

Heavy case loads under staffed, poor management

Explore other reviews about Social Security Administration

5.0
Feb 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great people to work with.

Cons

Few documentation of workflow. Institutional knowlege is diminishing due to the massive cut in staff.

4.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and excellent people to work with.

Cons

Not the highest pay you can get in the legal field and lots of red tape and rules. Remote work was removed too.

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