Fun company, but high pressure - Customer Success Manager (CSM) SoSafe Employee Review

3.0
Apr 16, 2024
Recommend
CEO approval
Business outlook

Pros

Lovely people to work with, great atmosphere, cool product

Cons

Super high workload and expectations

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SoSafe Response
2y
Thank you for your feedback. We are glad you are excited about our product and are enjoying both the atmosphere and working with your team. Luckily we are growing and at a high pace and this means, of course in your role, more happy customers for our CSMs to partner with. We never want our Safeys to burn out and encourage each team member to reach out to their manager or use our mental health support OpenUp if needed. Your SoSafe People Team

Explore other reviews about SoSafe

2.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It used to offer real, meaningful work in a very nerdy industry, with great parties. But around late 2024-2025 there were changes in senior leadership, and new external VP/C-level joined the company, clueless about the industry and internal realities changed things, leading to people being made redundant.

Cons

- Clueless senior leaders in engineering and product - Business stopped growing

3.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

Good Product Great Australian team

Cons

Premium and expensive, does not compete to competitor pricing No Australia hosting

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