Pros
The best line manager, colleagues (my fellow TLs) and team of agents. Collectively they were the reason I was able to stay in the company for as long as I did.
Cons
Either be prepared to be spineless and brown nose senior management, or don’t be a POC. Having flags plastered around the room doesn’t equate to being a fair employer. Everything is performative and a tick box exercise. The diversity preached about is restricted to the lower level positions within the company - your potential to grow within the company is capped. A POC will never have the same opportunities handed to them as a non - POC. If you have opinions, care about people or have self respect, you won’t be successful here unfortunately. But if you don’t mind being a doormat then go figure. Address the negative reviews and rectify the issues you’ve caused, rather than flooding glassdoor with fake reviews to protect your reputation - it’s obvious and it’s nauseating.